FAQ’s

Most frequently asked questions

Shopping Basics

If you are unable to make the payment by credit card, alternatively we suggest using a bank debt card or PayPal to finish the order.  Thank You for Shopping at 1Papaya Store!

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At the moment, we only ship within the United States, Canada, Mexico and the Caribbean Islands.

Payments

1Papaya Store accepts bank debit cards, American Express, Discover Card, VISA and MasterCard originating in the United States, Canada, Mexico and the Caribbean.

We currently accept American Express, Discover Card, VISA and MasterCard originating in the United States, Canada, Mexico and the Caribbean.

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Shipping & Returns

We use UPS ground, UPS surepost, USPS and freight transportation by truck to ship your orders. Each shipping method will be based according to the size and quantity of the items ordered.

Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the same business day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our standard delivery times (2-5 business days) are estimates and may vary due to external factors outside of 1Papaya Store, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.

Please send the cancel request to info@1papaya.com on the same day that the order was placed. Our team will cancel the order for you freely. If the order has already been shipped out, we would request that you the return fee.

If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 2 months of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer’s tags attached, undamaged) we request that the shipping cost must be paid by you in order for 1Papaya Store to process your refund.

Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, please send a request for refund to info@1papaya.com and we will issue you the refund in two business days.

General Questions

Whatever happens to your order, you can contact us via info@1papaya.com. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.

Once we receive your order, we will process it in the same day and send out on the second day from Monday to Friday. Any orders placed on Saturday’s will be sent out together with Sunday’s orders.

Please send the photos of any damaged item to with the valid order information. Our customer service team will respond to you within 24 hours and help you resolve any problems.

Please call us at 1-559-207-0545 or by email at info@1papaya.com if you have any questions or need immediate assistance.

General Questions About Your Luggage

You’re usually allowed to take 3 types of baggage: checked baggage, cabin baggage, and a personal item. Checked baggage is transported in the cargo hold, while your cabin baggage and personal item stay with you in the cabin.

On aircraft, there are two types of baggage, which are treated differently: checked baggage and hand/carry-on luggage. For both types, transportation companies have rules on the weight and size. For checked baggage, stored in the aircraft hold, usually the weight is the limiting factor.

With most luggage collections, you will see either three or four different sizes for one suitcase. That’s usually 21”, 25”, 28”, and sometimes 31”. Obviously, this is not a rule – with some brands you’ll see more smaller suitcases, and with others you’ll struggle to find anything under 25”.

As a general rule, go for a carry-on no larger than 22 x 14 x 9 inches and a checked bag no larger than 62 inches (length plus width plus height), which are the standard for most major airlines in the U.S. Note that many bags marketed as “carry-ons” are a little larger than the above measurements

You may want to buy hard-sided luggage if you’ll be packing breakable items. It may offer better security than soft-sided baggage because it can’t be ripped open as easily and usually has integrated locks. Aluminum luggage can be even more secure. It often has metal drawbolt latches instead of zippers.

For two weeks of travel, we recommend sticking to a medium to large suitcase size. These suitcases are comfortable for unpredicted situations. If you need to switch terminals or stations you need mobility. If you have a longer layover an extra-large suitcase can be a pain to carry around.

The size allowance for those checked bags in coach are uniform across the airlines: Each bag can measure up to 62 linear inches and weigh up to 50 pounds. … For example, if the suitcase measures 28 inches by 20 inches by 12 inches, that works out to 28 + 20 + 12 = 60 linear inches.

The 6 Best Ways To Avoid Checked Bag Fees

  • Fly with Airlines that Don’t Charge for Checked Baggage.
  • Earn Elite Status with an Airline.
  • Choose the Right Airline Credit Card.
  • Choose a Travel Card with an Airline Fee Credit.
  • Avoid Basic Economy.
  • Pack Light and Don’t Check a Bag.

As per the rule, each passenger is allowed one cabin bag (measuring about 25x35x55cm depending on the aircraft) weighing up to 7kg, besides a personal item like purse or laptop bag. However, officials say that passengers have a tendency to carry multiple baggage.

The most common maximum size bag allowed is 62 linear (total) inches. A common size bag for checking through is: 27″ x 21″ x 14″. Airline carriers will allow overweight, oversize or additional baggage for additional fees.

Polypropylene. Polypropylene is one of the strongest materials and is therefore also used in making Curv. The hard shell can withstand a strong impact. It is a good alternative for travelers who find the bags made of polycarbonate or Curv too expensive.

9 Things You Should Never Pack in a Checked Bag

  • Lithium Batteries. Lithium-ion and lithium-metal batteries are only allowed in carry-on baggage.
  • Electronics. Apple iPad.
  • Medication.
  • Matches and Electronic Lighters.
  • Electronic Cigarettes and Vaping Devices.
  • Jewelry.
  • Alcoholic Beverages Over 140 Proof.
  • Film.

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Still have questions?